Because each Omirex portrait is personalized, returns or refunds are not available for change of mind, incorrect information submitted by the customer, or dissatisfaction with an approved style choice.
Free replacement
If your portrait arrives damaged, misprinted, defective, or different from the order details you submitted, contact us within 7 days of delivery. Please include your order number and clear photos of the product and packaging. After verification, we will provide an eligible replacement at no additional cost.
Order changes and cancellations
Contact us as soon as possible after ordering. Changes or cancellations may not be possible once artwork preparation or production has started.
Delivery issues
If tracking shows a delivery problem or your order has not arrived within the expected timeframe, please contact us so we can investigate with the carrier.